Terms of Service

Last updated: October 31, 2026

These terms are an agreement between you (and the business you represent) and Searchistry, based in Toronto, Ontario, Canada. They cover searchistry.ai, the Searchistry dashboard, the Searchistry API and MCP server, and the Searchistry connector for Looker Studio (together, the "Service"). By using the Service, you agree to these terms. If you use it for a business, you confirm you can accept these terms for that business.

On this page

1. The Service
2. Accounts and team members
3. Free trials
4. Plans, billing and cancellation
5. Acceptable use
6. Your content and data
7. AI results
8. API keys and integrations
9. Our intellectual property
10. Third-party services
11. Suspension and termination
12. Disclaimers
13. Limitation of liability
14. Indemnity
15. Governing law
16. Changes to these terms
17. Contact us

1. The Service

Searchistry tracks how AI platforms such as ChatGPT, Google AI Overviews, Gemini, Perplexity and Claude answer questions about your market, shows where your brand and your competitors appear, and suggests actions. Features and supported AI platforms may change as those platforms change.

2. Accounts and team members

You must be at least 18, give accurate information and keep your login secure. You're responsible for activity in your workspace, including by team members you invite. Tell us right away at hello@searchistry.ai if you think your account has been compromised.

3. Free trials

Trials last for the period shown when you sign up and may include limited features, AI platforms or check frequency. When a trial ends, your account becomes read-only unless you choose a paid plan. We may change or end trial offers at any time.

4. Plans, billing and cancellation

• Paid plans are billed in advance, monthly or yearly, and renew automatically until you cancel.
• You can cancel at any time. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Fees are non-refundable, except where the law requires otherwise.
• Prices don't include taxes. We add taxes where required.
• We'll give you at least 30 days' notice before changing the price of your plan.
• If a payment fails, we may limit your account until it's paid.
• Plan limits, such as the number of tracked questions and AI platforms, apply as described on your plan.

5. Acceptable use

You agree not to:

• break the law or infringe anyone's rights through the Service;
• try to access other customers' data, or probe, disrupt or overload our systems;
• copy, scrape, resell or rebuild the Service, except as your plan allows (Agency plans may use the Service for their clients);
• reverse engineer the Service, except where the law allows it;
• share your account or API keys outside your organization;
• use the Service to send spam or create misleading content.

6. Your content and data

You own the brands, questions, settings and other information you put into the Service, and the reports we produce for you ("Your Data"). You give us permission to use Your Data only to provide, secure and improve the Service, as described in our Privacy Policy. We may use aggregated, de-identified data that doesn't identify you or your business to improve the Service and publish general research. You're responsible for having the right to use any information you add.

7. AI results

AI platforms change their answers often, and answers can differ between runs, locations and accounts. The results, scores, estimates and recommendations in the Service are measurements and suggestions, not guarantees. We don't control AI platforms and can't promise that your brand will be mentioned, cited or ranked. Content drafted by AI can contain mistakes, so review it before you publish it.

8. API keys and integrations

API keys work like passwords. Keep them secret, and revoke any key that may have leaked. You're responsible for use of the Service through your keys. We may set rate limits to keep the Service reliable.

9. Our intellectual property

Searchistry owns the Service, including its software, design and brand. These terms give you the right to use the Service while your account is active; they don't transfer ownership. If you send us feedback, we may use it freely.

10. Third-party services

The Service relies on and connects to third-party services, such as AI platforms, data suppliers, Google Looker Studio and payment processors. Their own terms apply to your use of them, and we aren't responsible for their availability or content.

11. Suspension and termination

You can close your account at any time. We may suspend or close accounts that break these terms, don't pay, or put the Service or other users at risk. Where reasonable, we'll warn you first. After an account closes, you can ask us to export Your Data within 30 days. After that, we delete it as described in our Privacy Policy.

12. Disclaimers

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose and non-infringement. We don't promise the Service will be uninterrupted or error-free.

13. Limitation of liability

To the extent the law allows, Searchistry isn't liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim, or CAD $100 if you haven't paid anything.

14. Indemnity

You agree to defend and compensate Searchistry for claims arising from Your Data or from your breach of these terms.

15. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Disputes will be handled in the courts of Toronto, Ontario, unless the law where you live requires otherwise.

16. Changes to these terms

We may update these terms. If the changes are significant, we'll tell you by email or in the Service at least 30 days before they take effect. If you keep using the Service after that, you accept the new terms.

17. Contact us

Questions: hello@searchistry.ai
Searchistry, Toronto, Ontario, Canada